Terms & Conditions

The following Terms and Conditions apply to all orders placed on wwwthefurniturefactory.org.uk

WHO WE ARE:

The Furniture factory (Hampshire) Ltd

7-9 London Road
North End
Portsmouth
Hampshire
PO2 0BQ
 
Company registered Office:
 
1 Manor Court
6 Barnes Wallis Road
Segensworth
Fareham
Hampshire
PO15 5TH
 
Registered in England No. 6259246

 

Welcome to the www.thefurniturefactory.org.uk terms and conditions for use. Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions.

www.thefurniturefactory.org.uk ("The Furniture Factory", "we", or "us") reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. WE encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Online team by e-mail for further assistance. We will reply as soon as possible our working hours are as follows:

Monday – Saturday – 09.00-17.00

A. PURCHASE OF PRODUCTS

1. Creating the Contract

1.1 You place an order on the website by selecting an item and following the instructions.

1.2 You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button.

1.3 After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order.

1.4 If you are paying by credit card debit card using our payment gateway provider WorldPay will authorise your payment.

1.5 Once payment has been authorised, and we have determined the availability of stock we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you.

1.6 We reserve the right to decline all or part of any order for whatever reason and should this occur we will e-mail you with these details.

1.7 It is recommended that you retain all e-mails relating to your order and contract.

1.8 The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us. (For details see the contact us page of the Website.)

2. Payment

2.1 Once your order is received we will process the payment for your order by way of the credit/debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit/debit card used for the payment of the order.

2.2 We will advise you if your payment details cannot be authorized for any reason. We may then invite you to pay by another method.

2.3 All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices include VAT unless otherwise stated but exclude delivery charges. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

2.4 We can only deliver to a specific set of post code areas in the Hampshire Area. Please read our Delivery Information page for more details.

3. Security and Clearing

3.1 All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization.

3.2 As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed.

4. Delivery of goods to you

4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. 

4.2 We aim to deliver your furniture within the times quoted on our website when you place your order. These are quoted as the estimated time that we believe we can deliver the order to you based on stock levels and or lead times from our suppliers. Where multiple items have been ordered, we will endeavour to deliver them all together but may require a split delivery. This additional service will be subject to a further carriage charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

4.3 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.

4.4 All deliveries are made by our suppliers “to the door” and we cannot that they will carry item “upstairs” for you.

4.5 All deliveries must be signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for this.
 

5. Cooling Off Period

5.1 You are entitled to a statutory cooling off period beginning from the date you placed your order online ending 7 working days after the date that the goods are received. Certain goods are exempt from this cooling off period, for example a mattress which has been taken out of its sealed packaging in which it was delivered.

5.2 You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).

5.3 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question in the same form of payment originally used for the purchase as soon as possible, within 30 days of the your cancellation being accepted.

5.4 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you should reject the goods at point of delivery and not accept them. In this case we will refund to you all the monies paid by you including any delivery charges, in the same form of payment originally used for the purchase as soon as possible, within 30 days of your cancellation being accepted. 

5.5 If you have decided to cancel goods after receipt, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. We will refund to you all the monies paid by you for the unwanted goods in question, including the original delivery charge if applicable, and excluding the cost of collection if that service has been rendered by us. The refund will be in the same form of payment originally used for the purchase as soon as possible, within 30 days of your order being accepted. This refund will be in full, however if the returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when delivered to you, we reserve the right to pursue a claim against you separately. (All good will only be accepted for return in their original packaging and in the same condition they were delivered).

5.6 All refunds will be made when we receive acknowledgement  that goods have ben collected in satisfactory condition from you.

7. Damaged or Defective Goods

Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

However if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:

7.1 Reject the goods 

  • i. You will be asked to complete an Incident Report form immediately, which will be provided by the home delivery team.
  • ii. The Incident Report form will then be returned to the suppliers. It will be logged against your order number and a member of The Furniture Facotry team will contact you with regards to whether you wish for a refund or redelivery of the goods

7.2 After Delivery: If a pre-existing fault or damage is discovered after delivery, you should contact us as soon as you notice the defect or at the latest within 7 days of delivery of the goods via our contact us page.

  • i. Our customer care team will then contact you to discuss your options including returning the goods or repairing the problem to manufacturing standards, generally within 14 days. If he/she is unable to resolve the matter or parts are required, we will endeavour to source them as quickly as possible.
  • ii. In the event that we are unable to get replacement parts, we will replace the furniture, offer a reselection to the value of the purchase price less any discounts or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of  The Furniture Factory, and must be in our possession before monies are refunded. A refund may be subject to a usage charge depending on the period of time that has elapsed since delivery.

7.3 Faults that develop after 14 days of Delivery: In the unlikely event that one of our items is to develop a fault, please contact us via our contact us page to discuss the options. Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault.

8. Cancellation by Us

8.1 We reserve the right not to accept any order request if:

8.1.1 we have insufficient stock to deliver the goods you have ordered;

8.1.2 we do not deliver to your area;

8.1.3 one or more of the goods ordered was incorrectly described or priced on the website;

8.1.4 the payment transaction is not authorised; or

8.1.5 you have not complied with the provisions of paragraph 12 of these terms and conditions.

8.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
 

9. Stock Levels

9.1 As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site

9.2 If any item is out of stock we will notify you and proceed in terms of paragraph 2.1 or 2.2 as appropriate.

10. Unforeseen Circumstances

While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

11. Complaints and Remarks

11.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by e-mail, the details of which are contained under the contact us page.

11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.

12. Contractual Capacity

12.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:-

12.1.1 provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number;

12.1.2 be over the age of 18.

13. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.

14. Law

These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the non-exclusive jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

15. Data Protection and Privacy

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information., the terms of which you acknowledge and agree to be bound by can be found on our policy page. Should you wish to contact us regarding our Privacy Policy please do so via the contact us page.

16. Entire Agreement

16.1 These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us. Neither The Furniture Factory nor you may alter the terms of any agreement without the agreement in writing of the other.

B. INTELLECTUAL PROPERTY RIGHTS

The content of this website  www.thefurniturefactory.org.uk is the property of The Furniture Factory. All third-party  rights to images and information is acknowledged by The Furniture Factory. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).

C. DISCLAIMER

The Furniture Factory is providing this Website on an "as is" basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, The Furniture Factory makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of The Furniture Factory however arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither The Furniture Factory nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

The Furniture Factory accepts no liability for any information or content contained in external third party websites which link to or from this Website.

Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.

D. PRICING POLICY

The Furniture Factory follows guidance contained within the Department for Business, Innovation and Skills Pricing Practices Guide dated November 2010.

Unless otherwise stated 'WAS' price reductions compare to higher prices which have been offered online.